There are two ways to get a 100% refund: Automatically or by arbitration.
How to Cancel an Order and Automatically Receive Payment
Your order must have “new” status and not accepted by the seller yet to receive a full refund.
In other words, if you have bought a service by accident or incorrectly and a seller has not started to deliver it you can cancel it by yourself and the money will automatically go back to your balance account.
100% Refund In Case of Seller Issues
You can return 100% of payment if:
- At the time of the arbitration, the order was not started and not even partially executed.
- Seller did not follow the trade requirements
- The seller did not follow the date of service delivery.
If you believe that the seller violated the trade requirements and did not offer you compensation, you can create a complaint and ask for help from our Arbitrate Support Team.
In cases where we find a violation on the seller’s side and prove that they didn't follow the full requirements or delivery services, you can claim only partial payment return.
Never confirm successful service delivery if you are not fully satisfied with the service. You can always contact Overgear Support in this case.